The Customer

Tyco International plc was a security systems company incorporated in the Republic of Ireland, with operational headquarters in Princeton, New Jersey, United States Tyco International was composed of Five major business segments: ADT Worldwide, Fire Protection Services, Safety Products, Flow Control and Electrical and Metal Products across all 50 states and in more than 60 countries. Tyco International mission is to advance safety and security. A consultative approach is utilized for delivering tailored, industry-specific solutions. In the most challenging and demanding environments, Tyco helps customers achieve their safety, security and business goals. For more than half a century, Tyco has been delivering the latest solutions to unique business challenges. Today, Tyco Integrated Security brings these solutions to enterprise, mid-size and small business companies throughout the United States.

The Challenge

A new implementation into Oracle EBS R12.1.3 from legacy JDEdwards and years old Custom Mainframe applications is a challenge for business. Even though an approach of, complete UAT test cycle, train the trainer and documentation were in place, there are lot of issues and stabilization problems both at the corporate office and field divisions. Stringent deadlines to stabilize the live environment before bringing the Thrifty and Dollar Systems as new Operating Units made the business Transformation and Stabilization project even more Crucial. Identified issues ranged from integration problems, pending Cash Management reconciliation for all the months since go-live, Manual intervention in payment processing and invoice imaging solution form Kofax, AME not established and manual approval for all invoice sources, Reporting and reconciliation problems, Manual reclassification of JEs from Suspense accounting for period close, 1099 and Year end Close process issues, Mass Allocation formula definition and validation are the main among many others.

The Solution

Group of 8 Surge team members were formed to drive the stabilization which has an agile approach to address and resolve the issues quickly and efficiently, while training the end users. The approach is to automate wherever possible, give end users more flexibility by giving easy accessibility of required data, reporting redesigned using BI Publisher in spreadsheets and financial reports using FSG and Reports Manager, integration redesign and Solutioning for advanced notification and automation.

Among the other activities, working with the end users, managers, internal IT team and process owners to redefine the business processes within Oracle EBS R12 instance for stabilization is considered as major part of the solution. The intended result of this project is to unleash the capabilities of the world’s most prominent ERP financial system “Oracle EBS??? for giving the users more time and flexibility to make appropriate decisions that drive business stability and expansion. "

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